DELIVERY & RETURNS
Terms of sale and return of goods of LLC "LAV"

The parties to this Agreement are:

Client (Buyer, User) - an individual / legal entity intending to place and / or placing Orders for the Goods presented on the liliesderussie.com website and having the necessary legal capacity / legal capacity to make purchases.

Seller - LLC "LAV" (OGRN Seller: 1107746468004, address of location and address for the return of goods: 119285 2nd Mosfilmovskiy lane, house 5).

Terms:

Website - liliesderussie.com

Order - a duly completed Client's request for the purchase and delivery of the Goods presented on the Site.

Goods - an object of the material world, not withdrawn from civil circulation and presented for sale on the Site and sold on behalf of the Seller.
1. General Provisions
1.1. Information about the Goods posted on the website is provided by the Seller, unless otherwise expressly indicated in the information about the Goods.
1.2. By ordering goods through the Site, the Client agrees to these Terms of sale and return of goods from the Seller (hereinafter referred to as the Terms).
1.3. This agreement, as well as information about the Goods presented on the Site, are a public offer in accordance with Art. 435 and part 2 of Art. 437 of the Civil Code of the Russian Federation.
1.4. The provisions of the Civil Code of the Russian Federation on retail purchase and sale (§2 Chapter 30), the Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992, No. 2300-1, Rules for the sale of goods by remote means, are applied to the relationship between the Client - an individual and the Seller. approved by the decree of the Government of the Russian Federation of September 27, 2007 No. 612 and other legal acts adopted in accordance with them.
1.5. The peculiarities of the sale of goods to a client - a legal entity or an individual entrepreneur are determined by section 7 of these Terms.
1.6. The place of sale of the Goods is the territory of the Russian Federation.
1.7. The Seller reserves the right to make changes to this Agreement.
2. Checkout
2.1. The order is placed by the Client independently on the Site, in accordance with "How to place an order"
2.2. The Seller is not responsible for the accuracy and correctness of the information provided by the Client during registration.
3. Order Confirmation
3.1. After placing the Order, the Seller confirms the Order in accordance with the "Public Offer"
3.2. The Seller reserves the right to cancel the Customer's Order at the stage of order confirmation.
3.3. The order is considered completed from the moment the order is confirmed by the Seller. The client has the right to refuse the ordered goods at any time before receiving it, as well as within 14 days after receiving it.
4. Delivery and transfer of ownership of the Goods
4.1. The client independently determines the method of delivery of the goods when placing the Order. The methods of delivery of goods, including addresses for self-pickup of goods, are indicated on the Site.
4.2. If the Client chooses to receive the Order at the point of issue of Orders as a delivery method, the Client undertakes to receive the Order within 10 working days from the moment of sending to the Client via e-mail notification of the transfer of the Order to the point of issue of orders. Failure to receive the Order within the specified period is considered the Client's refusal from the purchase and sale agreement and is the basis for canceling the Order by the Seller.
4.3. The total delivery time of the Goods from the warehouse consists of the order processing time and the delivery (transportation) time. The Seller has the right to engage courier services to deliver the Goods. The delivery time by courier service and the delivery price are indicated on the Site on the checkout page when choosing a courier service.
4.4. Delivery of the Goods by courier service is carried out on the territory of the Russian Federation, as well as to Belarus and Kazakhstan.
4.5. The Seller will make every effort to comply with the delivery times specified in the Order, however, delays in delivery are possible due to unforeseen circumstances that occurred through no fault of the Seller.
4.6. The risk of accidental loss or accidental damage to the Goods passes to the Buyer from the moment the Goods are handed over to him and the recipient of the Order affixes the signature in the documents confirming the delivery. If the Buyer has not received the prepaid Order, the Seller refunds the Buyer the cost of the Order prepaid by the Buyer and delivery after the Seller receives confirmation of the loss of the Order from the courier service.
4.7. Upon delivery, the Goods are handed over to the Buyer or to the person indicated as the Recipient.
4.8. Shipping costs are calculated depending on the location of the recipient, the delivery method and the chosen courier service.
4.9. When the goods are delivered by courier service, delivery is not paid if, upon delivery, the Buyer refuses the goods for the following reasons:
- the product does not correspond to the order data (size, color, equipment);
- the product has external damage.
Delivery is paid if the Buyer refuses the goods for reasons other than those specified above.
4.10. Ownership of the Goods passes to the Buyer at the time of acceptance of the Goods from the courier service representative, subject to payment for the Goods and signing the shipping documents.
5. Payment for goods
5.1. The price of the Goods excluding the cost of delivery is indicated on the Site. The price of the Goods on the Site can be changed by the Seller unilaterally. In this case, the price for the Goods ordered by the Buyer is not subject to change.
Payment for the Goods upon delivery within Russia is made by prepayment in the process of placing and forming an order using bank cards of payment systems Visa, MasterCard., MIR. Calculations are made in rubles.
5.2. When paying for an order with a bank card, the Client undertakes, if requested by the Seller, to provide a copy of two pages of the bank card holder's passport - a spread with a photo, as well as a copy of the bank card on both sides (the card number must be closed, except for the last four digits), in accordance with the International Payment Rules systems, in order to verify the identity of the owner and his eligibility to use the card.
5.3. The Seller reserves the right, without giving a reason, to cancel an Order paid by a bank card, in particular, if the Client does not provide documents under the terms of clause 5.2 (by fax or e-mail in the form of scanned copies), including if there are doubts about them. authenticity, within 14 days from the date of the Order. The cost of the Order is returned to the owner's card.
5.4. In case of refusal from the goods / return of goods of proper / inadequate quality, the funds are returned to the Client in a manner corresponding to the method of payment for the order within the time limits established by the internal regulations of the respective payment systems. Confirmation of the fact of payment with the provision of supporting documents is a prerequisite for the return of funds.
Attention! When returning funds to a bank card, the issuing bank must accept payments in Russian rubles for crediting to the Client's account. If the issuing bank charges a commission or other fee for the operations of crediting / converting funds, then these costs will be debited by the bank from the Client's account. When the currency of the Client's account differs from Russian rubles, the difference in the exchange rate (in a positive or negative direction) is credited / debited from the Client's account.
6. Purchase returns
6.1. Return of goods of proper quality.
6.1.1. The Client has the right to change the purchase decision and refuse the ordered Goods at any time before receiving it, and after receiving the Goods - within 14 days, not counting the day the Goods were handed over to the Client. The return of the received Goods of proper quality is possible if its presentation, consumer properties, and also (if any) a document confirming the fact and conditions of purchase of the specified Goods are preserved.
6.1.2. The Client does not have the right to refuse the Goods of good quality, having individually defined properties, if the specified Goods can be used exclusively by the Client who buys it.
6.1.3. If the Client refuses the Goods in accordance with clause 6.1.1. Of the Conditions, the Seller refunds to him the cost of the returned Goods, excluding the seller's expenses for the delivery of the returned Goods from the Client, no later than 10 days from the date the Seller receives the written application from the Client. The application is deemed to have been submitted in the proper form if it is made in writing with the Client's handwritten signature. The Client's application for a return is transmitted simultaneously with the Goods that the Client refuses.
6.1.4. Within 14 days from the date of receipt of the Order, not counting the day of transfer of the Goods, the Client has the right to exchange the Goods of good quality for a similar Goods if the specified Goods did not suit the Client in shape, dimensions, style, color, size or configuration. The client does not have the right to exchange the Goods of good quality specified in the List of non-food goods of good quality that are not subject to return or exchange, approved by the Decree of the Government of the Russian Federation of 01.19.1998 No. 55.
6.1.5. If, at the time of the Client's request, a similar Product is not available for sale from the Seller, the Client has the right to refuse to execute the contract of sale and demand the return of the amount paid for the specified Product. The Seller is obliged to return the amount paid for the returned Goods within 3 calendar days from the date of receipt of the Goods returned by the Client.
6.1.6. The exchange or return of the Goods of good quality is carried out if the specified Goods were not in use, their presentation, consumer properties, seals, factory labels, etc. have been preserved. If traces of the operation of the Product are found, the Seller reserves the right to refuse to return funds on this basis.
6.2. Return of goods of inadequate quality
6.2.1. The Client may return the Product of inadequate quality to the manufacturer or the Seller and demand a refund of the amount paid within the warranty period, the expiration date, or, if such a period has not been established, within a reasonable period not exceeding two years. The client may also demand replacement of the Product of inadequate quality or elimination of defects.
6.2.2. In case of the Client's refusal from the contract and a claim for the return of the amount paid for the Goods in accordance with clause 6.2.1. Of the Conditions, the cost of the Goods is subject to return to the Client within 10 days from the moment the Seller receives a written application from the Client. The application is deemed to have been submitted in the proper form if it is made in writing with the Client's handwritten signature. The Client's application for a return is transmitted simultaneously with the Goods that the Client refuses. The goods must be handed over together with the originals of the warranty card and the conclusion of the service center (if any).
7. Features of the sale of goods to a legal entity / individual entrepreneur
7.1. Checkout and payment for goods.
7.1.1. After placing the Order on the Site, an invoice-agreement for payment of the Order will be automatically generated. Payment for the Order is carried out by 100% prepayment to the account of the Seller.
7.1.2. The order is accepted for processing only after the Client's funds are credited to the Seller's account. In this case, the Goods for the Order are reserved for a period of 2 calendar days from the moment of placing the order. After the specified period, the reservation is canceled and the Seller cannot guarantee the availability of the Goods in the Seller's warehouse, as a result of which the processing time of the Order may increase.
7.1.3. Failure to pay the Invoice-Agreement within 3 (Three) days from the date of its formation is considered the Client's refusal from the agreement and is the basis for cancellation of the Order by the Seller.
7.2. Delivery of goods.
7.2.1. Upon delivery, the Order is handed over to the person indicated as the Recipient of the Order, or to another person authorized by the Client to receive the Order. The Recipient of the Order, as well as another authorized person, must submit a Power of Attorney for receipt of inventory items in accordance with the positions of the Order, drawn up in accordance with the procedure established by law and an identity document of the Recipient. A copy of the power of attorney must be transferred to the Seller.
7.2.2. Upon delivery of the Order, in the case of an Invoice-Agreement, the Order is handed over to the person indicated as the Recipient of the Order, or to another person authorized by the Client to receive the Order. The recipient of the Order, as well as another authorized person, must provide the original of the Invoice-agreement, signed and stamped by the authorized person, or sign the Invoice-agreement at the time of receipt of the order on the basis of the Power of Attorney for receipt of inventory items in accordance with the provisions of the Order and signing the Invoice - an agreement drawn up in the manner prescribed by law, as well as an identity document of the Recipient. A copy of the Power of Attorney and the Invoice Agreement must be transferred to the Seller.
7.2.3. The Client is obliged to accept the Order for the number of product units and assortment at the time of its transfer and within 5 (Five) working days from the date of receipt of the Order to check its quality.
7.2.4. Simultaneously with the issuance of the Order, the Client receives a set of the following documents:
- Original of the Invoice-agreement (2 copies, subject to the signing of the Invoice-agreement at the time of receipt of the Order: 1 copy - to the Client, 1 copy is returned to the Seller with the signature and seal of the Client / Recipient by power of attorney);
- Consignment note form TORG-12 (2 copies: 1 copy - to the Client, 1 copy is returned to the Seller with the Buyer's signature);
- Invoice (1 copy - for the Client);
7.3. Purchase returns.
7.3.1. Return of goods of inadequate quality.
7.3.1.1. The client has the right to return the goods of inadequate quality to the manufacturer or the Seller and demand a refund of the money paid within the warranty period, shelf life or, if such a period has not been established, within a reasonable period not exceeding two years. The client can also demand replacement of goods of inadequate quality or elimination of defects.
7.3.1.2. The seller is liable for the defects of the goods if the Client proves that the defects of the goods arose before they were handed over to the buyer or for reasons that arose up to that moment.
7.3.1.3. If a product of inadequate quality is found in the Order within the period specified in clause 7.2.3 of the Conditions, the Client is obliged to draw up an Act in the form of TORG-2 and immediately send it to the Seller, attaching a claim made in writing and the product recognized as defective. In addition to general information, the Client is obliged to indicate in the Act the grounds on which he considers the Goods to be of poor quality.
7.3.1.4. In the event of the Client's refusal from the contract and a claim for the return of the money paid for the goods, the cost of the goods shall be returned to the Client in the manner provided for in clause 7.3.4 of the Conditions within 10 (Ten) working days from the moment the Seller receives the goods and a written claim from the Client from annex of the Act in the form of TORG-2.
7.3.1.5. The Buyer shall bear the transportation costs for the replacement of a defective Product. Upon a written application from the Buyer, the cost of delivery of a low-quality Product to the Seller is reimbursed by the Seller and transferred to the Buyer's account within 15 days from the moment the Seller receives a corresponding written application from the Buyer. To reimburse the cost of delivery, the Buyer must provide the following documents: an act and an invoice for the cost of delivery of a defective Product, as well as copies of the Act and an invoice certified by the Buyer of the carrier who delivered the defective Product from the Buyer to the Seller.
7.3.2. Return of goods in case of violation of the assortment condition.
7.3.2.1. If a product is found in the Order that does not correspond to the ordered assortment (re-grading), the Client has the right to refuse this Product when transferring the order and demand replacement for the Product in the assortment provided for by the Order, or a refund for the actualnot transferred Goods.
7.3.2.2. Goods handed over to the Client in violation of the assortment condition are subject to return to the Seller. If the Client accepts this Product, the Seller has the right to demand from the Client payment for this Product at the price set by the Seller for this Product on the Site at the time of transfer of the Product. If the actually transferred Product is not in the Seller's assortment presented on the Site at the time of the transfer of the Product, this Product is paid for at the price agreed with the Seller.
7.3.2.3. Replacement of goods that do not correspond to the Order for the range is carried out by placing a new order by agreement of the parties - the Seller or the Client - using the User Account, which reflects the cost of the actually not transferred Goods.
7.3.2.4. If it is impossible to replace the Goods, the Seller notifies the Client by sending a message to the email address specified by the Client during registration, and the money actually paid for the not transferred goods shall be returned in the manner prescribed by clause 7.3.4 of the Terms.
7.3.3. Return of the Goods in case of violation of the quantity condition.
7.3.3.1. When transferring the Order, the Client is obliged to check the number of Products in the Order. If, during the transfer of the Order by the Client, discrepancies in the quantity of the Goods in the Order are found, the Client is obliged, in the presence of a representative of the Seller or the carrier, to draw up an Act in the form of TORG-2, as well as another document of the established form confirming the failure to deliver.
7.3.3.2. If the Seller has transferred to the Client a smaller quantity of the Goods than specified in the Order (non-delivery), the Client, upon transfer of the Order, has the right to accept the Goods in the part corresponding to the Order and demand to transfer the missing quantity of the Goods, or, if the missing Goods were paid for, refuse the Order in the part of the missing Goods and demand a refund for the missing Product.
7.3.3.3. The transfer of the missing Goods is carried out by placing a new Order as agreed by the parties - the Seller or the Client, provided that the Client submits an Act in the form of TORG-2, drawn up in accordance with clause 7.3.3.1.
7.3.3.4. If it is impossible to transfer the missing Product, the Seller notifies the Client by sending a message to the email address specified by the Client during registration, and the money actually paid for the missing product is returned in the manner prescribed by clause 7.3.4 of the Terms.
7.3.3.5. In case of violation by the Client of clause 7.3.3.1 in terms of drawing up the Act, the Seller has the right to refuse to satisfy the Client's claims for the amount of the Goods transferred.
7.3.4. The returned funds are transferred to the Client's current account specified in the application, which must also contain an order for the return of funds paid for the Goods, and an indication of the bank details to which the transfer should be made.
7.3.5. The goods of good quality transferred to the Client cannot be returned to the Seller.
7.3.6. The client has the right to refuse a paid order of good quality only before transferring it to the courier service.
1. Pickup in Moscow
+7 916 934-89-35
info@liliesderussie.com
119286 Moscow, 2-Mosfilmovsky per., Building 5, office 25

OFFICE OPENING HOURS:
Monday - Friday from 10.00 to 19.00
Saturday from 10.00 to 16.00
Sunday is a day off
2. Courier delivery in Moscow within the Moscow Ring Road - 400 rubles
When delivering outside the Moscow Ring Road, 100 rubles will be added to the delivery cost for every 10 km from the Moscow Ring Road
We will deliver the next day (when placing an order before 15:00) at a time convenient for you, you can choose a 3-hour interval from 9:00 to 22:00, when it will be convenient to meet the courier.
Waybills and check are issued. Payment is made on the website.
When paying by bank transfer, delivery is carried out the next day after confirmation of payment, a full set of documents is attached to the goods (TORG-12 invoices, invoice, invoice)
Orders placed on weekends are processed on Monday
3. Express delivery within Moscow within the Moscow Ring Road - 600 rubles
По рабочим дням, заказ, размещенный с 09:00 до 15:00 можно доставить экстренно, в течение 3 часов (зависит от удаленности адреса доставки от метро)
4. Courier delivery in most cities - from 300 rubles
Delivery the next day after ordering is carried out in the cities: St. Petersburg, Nizhny Novgorod, Bryansk, Vladimir, Vologda, Voronezh, Ivanovo, Kaluga, Kostroma, Orel, Ryazan, Tver, Tula, Yaroslavl. Delivery times to other cities vary. The delivery time can be found by selecting your city in the basket in the "Delivery address" block
Delivery to the regions only on a prepayment basis, cash on delivery is not available.
Orders placed on weekends are processed on Monday
5. Delivery by Russian Post
After selecting your locality and zip code in the basket, you can choose the delivery of the order by Russian Post (regular parcel and 1st class parcel). We send by mail only on a prepayment basis, cash on delivery is not available.
After placing and paying for the order, shipment takes place on the same day (if ordering after hours, the next business day). Track number for order tracking will be sent the next day after shipment.
Important to know:
- Upon receipt of the parcel, it is necessary to open the packaging and make sure it is safe, in the presence of a courier or a postal employee.

- If the order is canceled by courier delivery or the order is not redeemed from the pickup point, you will no longer be able to make orders with cash on delivery (upon receipt), only on prepayment.